Privacy Policy

Data

The categories listed below are types of Personal Data that we may process about you in the use of this website and providing our products/services 

● Customer Data: includes any data relating to purchases of goods and services. This might include your name, address, mobile number, email address and any other contact details. We must process this data to enable us to supply the goods and services that you have purchased and are provided with it by either yourself directly, through social media, our website contact form or any other digital or physical manner, or via an authorised third party. 

Our lawful ground for this processing is the performance of a contract between us and you, or with the intention of entering into such a contract, and will be used to communicate in line with the contract, to deliver the product or service agreed within the contract. 

● User Data includes data surrounding your use of our website, including any information you complete and submit whilst using our website. We must process this data to allow us to provide you with the services you request, and to enable us to effectively manage our website, including the publication, maintenance and security. 

Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business. 

● Personal Data provided includes any communication that you send to us in any way, including through email, phone, social media, contact forms on the website or any other way that you provide information to us. We must process this data to allow us to communicate with you, for our own administration and for any requirements surrounding potential legal claims. 

Our lawful ground for this processing is our legitimate interests, which in this case are to allow effective communications and to keep records as required. 

● Technical Data includes data about your use of our website and might include your login information, your IP addresses and how you use our website including the pages visited, how long you spend on each page and other analytical information. We process this data to allow us to effectively manage our website, identify any usability issues or glitches and to improve the overall experience for all users. It also allows us to improve our site and our advertising to you.

Our lawful ground for this processing is legitimate interests, which are required to allow us manage and maintain our website and to help grow our business. 

● Marketing Data includes data about your marketing preferences, in terms of what you would like to receive from us and in what format. We may process this data to enable you to provide you with the website content, advertisements and other relevant content. 

Our lawful ground for this processing is legitimate interests. In this case they are to help us improve our products/services and to grow our business. 

● We may use any of the data listed above to send marketing communications to you. Our lawful ground for this processing is legitimate interests, or consent where it is given, which can help to grow our business. 

Collected Personal Data

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. 

We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the EU, advertising networks such as Facebook based outside the UK and/or the EU, such as search information providers such as Google based outside the UK and/or the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. 

We may process your personal data without your knowledge or consent where this is required or permitted by law. 

Under the Data Protection Act (2018) we have a responsibility to ensure that the Personal Data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@mattersound.co.uk

We don’t use automated decision making or automated profiling in our operations. 

Purpose of collecting data

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@mattersound.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.